Bill-Collecting-Across-Generations

Bill Collecting Across Generations

Just as with tastes in music, television and what’s considered trendy, there are generational gaps and varied preferences for dealing with debt and methods for repayment. While common interests of Baby Boomers, Generation Xers, Millennials and members of Generation Z may not overlap much, they all have one thing in common: debt. The sources of […]

Revenue-Challenges

4 Common Revenue Challenges Companies Face

Increasing healthcare industry regulations and emerging trends make staying on top of your revenue cycle management a time-consuming, challenging and burdensome task. One of the most frequent contributors to a backup or struggle in revenue management and collections is the growth and expansion of your organization. It’s almost a good problem to have — it’s […]

10-Patient-Pay-Statistics

10 Patient-Pay Statistics You Should Know

How much revenue is your practice missing out on? No matter what financial management policies and accounts receivable procedures you have in place, it’s likely you’re dealing with some bad debt. It’s money your business has earned and is entitled to, but do you have the time and resources required to track it down and […]

Staff-Satisfaction

3 Ways to Improve Staff Satisfaction

No one wants to feel like they are just a cog in a large machine when they go to work. Since families – on average – only spend 37 minutes of quality time together per day during a work week, it is important to show support in your office. Not doing so can take a […]

Customer-Needs

3 Tips to be the Mentor your Heroic Customer Needs

Did you know that being an in-house debt collector makes you part of a superhero team? Think about it. You’ve probably seen this played out at some point, even if you weren’t aware of it. There’s an uneventful character that suddenly gets called into action. They experience various trials and have to avoid mysterious obstacles, […]

Healthcare-Changes-2019

How Healthcare Changes in 2019 can Affect Your Revenue

2018 was a year of change in the healthcare industry. Diverse groups of technologies began to enter the doctor-patient arena, and quickly shaped the way we practice healing. Blockchain technologies were investigated, Artificial Intelligence went mainstream for imaging diagnostics, and cyberattacks in the healthcare industry doubled. That’s a lot of change for one year! So […]

Making-Connection-Calls

Making the Most of Your Collection Calls in Three Simple Steps

Let’s be honest: No one loves making collection calls. But they are crucial to any revenue management process. That’s why it makes the most sense to be as effective as possible with each call the first time. Making the most of your collection call. Step One: Perfect your greeting and voice. Within seconds of an […]

Make-Bill-Payments-Easier

3 Ways To Make Bill Payments Easier For Patients

73% of providers report that it takes one month or longer to collect from patients (TransUnion Healthcare)  How long does it take for you to receive a payment from a patient? What are you doing to change that? With patients assuming increasing responsibility for the cost of their healthcare services, it’s important to consider their […]

Patient-Data

Ensure Your Patient Data Is Being Managed Effectively

Healthcare breaches are costing the U.S. healthcare industry an estimated $6.2 billion (Ponemon Institute) As the healthcare industry continues to be a prime target for hackers and data theft, it’s important that companies work with third-party vendors who uphold the strictest guidelines and data protocols. One of the most effective ways to know you are partnering […]

The-Disappearing-Act

The Disappearing Act: Tracking Down Missing Patients

Much like a magician does for his or her finale, some patients will pull off a disappearing act when it’s time to pay a bill. But instead of feeling thrilled or impressed, you may feel frustrated, stressed and wondering if it’s even worth finding the person. Luckily, there’s skip tracing. Skip tracing is the process […]

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