Making the Most of Your Collection Calls in Three Simple Steps

Let’s be honest: No one loves making collection calls. But they are crucial to any revenue management process. That’s why it makes the most sense to be as effective as possible with each call the first time. Making the most of your collection call. Step One: Perfect your greeting and voice. Within seconds of an […]


3 Ways To Make Bill Payments Easier For Patients

73% of providers report that it takes one month or longer to collect from patients (TransUnion Healthcare)  How long does it take for you to receive a payment from a patient? What are you doing to change that? With patients assuming increasing responsibility for the cost of their healthcare services, it’s important to consider their […]


Ensure Your Patient Data Is Being Managed Effectively

Healthcare breaches are costing the U.S. healthcare industry an estimated $6.2 billion (Ponemon Institute) As the healthcare industry continues to be a prime target for hackers and data theft, it’s important that companies work with third-party vendors who uphold the strictest guidelines and data protocols. One of the most effective ways to know you are partnering […]


The Disappearing Act: Tracking Down Missing Patients

Much like a magician does for his or her finale, some patients will pull off a disappearing act when it’s time to pay a bill. But instead of feeling thrilled or impressed, you may feel frustrated, stressed and wondering if it’s even worth finding the person. Luckily, there’s skip tracing. Skip tracing is the process […]


Debt Buyers vs. Collection Agencies

Debt buyers? Collection agencies? They’re different? But, I thought they were basically the same thing? These are the questions that run through the average person’s mind when discussing debt buyers and collection agencies. Most people don’t know the difference because they simply don’t have much knowledge of the debt collection industry overall. First, all debt […]


Know Your Past-Due Consumers

When managing past-due consumer collection accounts, it‘s important to understand the reason for non-payment. Knowing why a customer cannot or will not pay can help you determine the next most effective action and increase your odds of collecting the past due amount. The first step to stepping on the path of receiving payment is identifying […]


Collecting Your Own Past Due Accounts: What can you do to get these invoices paid?

When it comes to past due accounts, trying to get payments out of customers can be difficult, timely and awkward. Not to mention frustrating, as you’ve already provided services and now you’re waiting for payment. A soft approach is often ideal for maintaining a customer relationship, but what happens when it doesn’t work? You’re left […]

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